Here's your FAQ page for Athlete Restore:
Frequently Asked Questions
Got questions? You're in the right place. Below are answers to the most common things our customers ask. If you don't see what you're looking for, don't hesitate to reach out — we're always happy to help.
Ordering & Products
What kind of products does Athlete Restore sell? We specialize exclusively in recovery products for athletes. Our catalog includes items like percussion massage devices, compression therapy gear, mobility tools, muscle rollers, cold and heat therapy products, and other recovery essentials. Everything we carry is selected with one purpose — helping athletes recover faster and perform better.
How do I know which recovery product is right for me? It depends on your sport, your body, and the type of recovery you need. If you're unsure, reach out to our team by email or phone and we'll help point you in the right direction based on your goals and routine.
Are your products authentic and sourced from the manufacturer? Yes. We order our products directly from the manufacturer, ensuring that every item you receive is genuine and meets the quality standards we stand behind.
Shipping & Delivery
How long does shipping take? Most orders are delivered within 5–8 business days. Once your order ships, you'll receive a confirmation email with tracking information so you can follow your package every step of the way.
Do you offer free shipping? Shipping costs and promotions may vary. Any available free shipping offers will be clearly displayed on the website at the time of your purchase.
Do you ship internationally? Currently, our shipping capabilities may vary by location. Please contact us directly if you're ordering from outside the United States and we'll do our best to accommodate you.
Returns & Refunds
What is your return policy? Customers have 30 days from the date they received their item to initiate a return. However, not all orders are eligible for return once they have shipped. Because we source our products directly from the manufacturer, return eligibility depends on whether the manufacturer permits a return for that specific product. This can vary on a case-by-case basis, so we encourage you to reach out to us for details specific to your order.
Please also note that the brand-specific return policy listed on a product's page overrides our general 30-day policy, so be sure to review that before purchasing.
Are there any fees associated with returns? Due to increasing shipping costs, outright returns will incur a 25% cancellation fee plus return shipping costs. However, if you're looking to exchange or replace the product with something else, we may be able to help cover some of those costs depending on the item. Contact us and we'll work with you.
What if my item arrives damaged or defective? Please reach out to us as soon as possible by email or phone with photos of the damage. We'll work with you and the manufacturer to resolve the issue quickly.
Customer Support
How can I contact Athlete Restore? You can reach our support team by email or phone. Our contact details are available on our Contact Us page. We strive to respond to all inquiries as quickly as possible, typically within 24–48 hours.
Do you offer guidance on how to use recovery products? While we're not medical professionals, our team is knowledgeable about the products we carry and how athletes typically incorporate them into their recovery routines. Feel free to ask us — we're happy to share what we know.
Still have questions? We're here for you. Reach out to us anytime by email or phone — your recovery matters to us, and so does your experience shopping with Athlete Restore.